Complaints
We’re Here to Help
At NEC, we are committed to delivering reliable financial services and exceptional customer support. If you are dissatisfied with any aspect of our service, we encourage you to let us know so we can investigate your concerns and work towards a fair resolution.
How We Handle Complaints
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Submit Your Complaint
- Complete the complaint form on this page or contact us using the details provided below.
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Complaint Review
- Our team will review the information submitted and, where necessary, contact you for additional details.
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Investigation
- The complaint will be assessed by the relevant department to determine the appropriate course of action.
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Resolution
- Once the investigation is complete, we will provide a response outlining our findings and any actions taken.
Response Timelines
We aim to handle all complaints promptly and professionally:
- Acknowledgement: Within 1 business day
- Initial Assessment: Within 3 business days
- Final Response: Within 10 business days (subject to the complexity of the complaint)
If additional time is required, we will keep you informed throughout the process.
Contact Us
To submit a complaint, please use the complaint form available on this page.
Alternatively, you may email us directly at:
When contacting us, please include your name, contact information, transaction reference number (if applicable), and a detailed description of your concern to help us investigate your complaint efficiently.
Your feedback is important to us and helps us continuously improve our services.